January 21, 2001 Mr. Obet Robles Calaguiman Samal, Bataan Dear Mr. Robles: Five VT-248 Amplifier Tubes have been sent to you by prepaid express to replace those broken in transit on your order No. 4572. We appreciate your letter of January 5, bringing this mishap to our attention, also your thoughtfulness in having the damage [...]

Very truly yours,  We are frank in confessing that a mistake in our repair department is responsible for this delay, and that we have accordingly taken this department to task. August 1, 1992 Sta. Singson: Thank you very much for writing us as you did in your letter of July 15, concerning the teaspoons which [...]